Service Delivery Information
Last Updated: January 1, 2025
Article 1 (Service Type)
This service provides digital content, specifically online Japanese language learning materials (JLPT preparation resources).
π Provided Content
- Online learning materials
- JLPT level-based textbooks
- Practice questions and explanations
- Learning tools and resources
Article 2 (Delivery Method)
β Digital content is provided immediately through the online platform.
β‘ Access to content is available immediately after payment completion.
β’ No physical delivery is involved; all content is provided in digital format.
Article 3 (Access Period)
The access period for purchased content is as follows:
| Product Type | Access Period |
|---|---|
| Individual Materials | 1 year from purchase date |
| Package Products | 1 year from purchase date |
| Free Content | During account maintenance period |
β οΈ Important Notice
Expired content can be accessed again through repurchase.
Article 4 (Service Availability)
β The service is available 24 hours a day, 365 days a year.
β‘ Service may be temporarily suspended in the following cases:
- System inspection and maintenance (with advance notice)
- Natural disasters or national emergencies
- Service interruption by telecommunications providers
- Other force majeure circumstances
Article 5 (Technical Requirements)
Recommended environment for optimal service usage:
π» PC Environment
- β’ Windows 10 or later
- β’ macOS 10.15 or later
- β’ Latest browsers (Chrome, Firefox, Safari, Edge)
π± Mobile Environment
- β’ iOS 14.0 or later
- β’ Android 8.0 or later
- β’ Latest mobile browsers
β» Stable internet connection required (minimum 5Mbps recommended)
Article 6 (Content Updates)
β The company regularly updates content to improve service quality.
β‘ Updated versions of purchased content are provided free of charge during the access period.
β’ Important updates will be announced via email or site notifications.
Article 7 (Customer Support)
If you have difficulty using the service, please contact us through the following channels:
Email: iro@iro.kr
Business Hours: Weekdays 09:00 - 18:00 (Excluding weekends and holidays)
Response Time: Within 24-48 hours on business days
Article 8 (Disclaimer)
The company is exempt from responsibility for service provision in the following cases:
- Issues caused by user's device or internet environment
- Account information leakage due to user's negligence
- Natural disasters or force majeure circumstances
- Failures of third-party services (payment systems, etc.)