Refund Policy

① Users may withdraw their subscription within 7 days from the date of receiving purchase confirmation.

② Upon withdrawal, users will receive a full refund of the paid amount.

③ Refunds will be processed within 3 business days after the withdrawal request.

Withdrawal may be restricted in the following cases:

1. When content has been viewed or downloaded (excluding preview/trial versions)
2. When more than 10% of the total content has been used
3. When 7 days have passed since purchase

In accordance with the Electronic Commerce Act, when withdrawal of digital content is restricted, trial versions are provided through one or more of the following methods:

• Providing partial content preview
• Providing free sample content
• Providing trial versions with limited features

Refunds are processed as follows:

1. Request refund through customer service or My Page
2. Verify refund reason and conditions
3. Process refund within 3 business days after approval
4. Refund according to payment method (Card: Card cancellation, Others: Bank transfer)

① If only part of the content has been used, partial refund is available for unused portions.

② Partial refund amount = (Total amount) × (Unused content ratio)

③ For package products, refund is calculated per individual content unit.

Refunds are not available in the following cases:

• When content is damaged due to user's fault
• When content has been illegally copied or distributed
• Promotional or free content
• When used in violation of terms or through fraudulent means